ECOES (the Electricity Central Online Enquiry Service) is a service funded by electricity suppliers and distributors. The service was previously known as Meter Point Administration Service Online. ECOES was designed to assist electricity suppliers during the customer transfer process by uniquely identifying each electricity supply in the country.
ECOES cannot be contacted by the public or electricity customer, and therefore any errors in its database can only be corrected by either the regional grid operators or the currently-registered electricity supply company.
It is apparent that when E.On was selected as the initial electricity supplier to Leetham House apartments, the current postcodes were not used when registering the individual meters on the meter database. Accordingly, if bill-payers attempt to change their electricity supplier, it may be that their meter is not registered to the correct address, and any new supplier may not be able to match the correct meter to the correct address. In this event, a supplier change may stall.
To correct address errors, it is necessary to contact the current electricity supplier to update the database. Alternatively, it may be easier to contact the regional grid operator, who can also correct errors in addresses.
The regional grid operator covering the NE of England is Northern Powergrid. They operate an address maintenance team who can be contacted by telephone or email at:
Telephone: 0800 028 2018 (select option 4, option 3)
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